Meltwater Social Customer Support

We Are Here To Help

Service isn’t something we take lightly. In fact, it’s something we take pride in. Why? We know your success truly is our success, which is why our social media experts are dedicated to being your on-call resource – a proactive partnership you can count on. You also can get access to an extensive library of videos and how-to-guides through our support portal.

Contact Support

Submit a Question

Contact us with your questions
and we’ll respond as soon as possible.

Call Support

Call us at +1-866-483-3338 ext. 2
North America: 8:30am – 8:00pm EST
Europe: 8:30am – 5:30pm GMT

For 24/7 Support

Email us for questions outside
of normal business hours

“One of the main reasons our team stays highly motivated and rolling at ITON is because of the solid and prompt support provided by Sysomos. We know they never switch their lights off and that keeps us on our toes.”

Jiten Sil, VP EMEA, ITON Corporation

Our Commitment to You

At Sysomos, no customer gets left behind. Advice and support are at your fingertips – whenever and wherever you need it.
Every customer has access to the following, helping every user get up and running quickly.

24/7 Support

Fast, effective support with trackable dashboards

Live Chat

Real-time guidance from
experts while you work

Support Portal

An extensive library of videos, how-to-guides, tips and tricks

Guided Help

In-app tutorials, on-demand demos, and quick-start guides

Contact Customer Support