Engage

Maximize your social customer service and customer experience to drive
brand health and customer satisfaction

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Streamline Customer Care Driving Brand Health

With the influx of customer mentions, a strong social care program requires carefully crafted coordination and internal effectiveness. We empower you to monitor and route all mentions to ensure efficient response management and measurable customer service SLAs.

Social Management

Surface and sort mentions from all your accounts – organize by type of post, and prioritize based on urgency

Automated Alerts

Set threshold alerts for quick action to stay ahead of any potential crisis situations

Customized Workflows

Simplify internal processes with clearly defined workflows to ensure all messages are routed correctly

Our engagement team can code messages by type and sentiment, track discussion topics and analyze employee performance closely with Sysomos Engage. And with an audit trail in place for content approval, we can easily look back at past content and gather learnings to expedite the approval process.

Streamline & Prioritize Customer Engagement

  • Respond to public conversations or private messages for quick resolution by utilizing auto-tagging to segment users for priority and response
  • Maximize efficiency with pre-canned responses to deliver faster time to resolution for your audiences
  • Allow a team to simultaneously respond to high volume conversations by showing when content is already in progress
  • Feed your CRM system with case management from social conversations for a holistic view of customer care

Engage Capabilities

    • Social customer service
    • Automatic categorization of content
    • Customizable interface by job role
    • Configure workflows and approval permissions
    • Mobile applications
    • Global scalability
    • Efficiency reports and dashboards
    • Robust message filtering
    • Consumer interaction and conversations history
    • Internal audit trails
    • Agent collision prevention
    • CRM and listening integrations

Custom dashboards for your social and business data

Showcase your social media data alongside your business data in customized dashboards. See how the Engage API feed integrates with Sysomos Display to offer a 360 view of the metrics and KPI’s that matter most to your business.
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Sysomos is a trusted
platform for amazing
brands and agencies

Enhance Your Social Customer Service
with Sysomos Engage