An eventful day of discovery on how to unlock the power of social
Our incredibly popular Sysomos Summit - now the Meltwater Social Summit - was another hit in London on March 12, 2020. Summit brought the best digital marketers together to share strategies for acting on social media insights that drive business results. Guests were inspired by brands and agencies alike and walked away with ideas on how to unlock the power of social, to truly transform the way you do business. Thank you for joining us!
What to Expect from Meltwater Social Summit
Be Inspired
Companies like British Heart Foundation, Ogilvy, International Olympic Committee, & LEWIS PR have taken the stage at previous Summits. Learn from the experts on how to unlock the power of social.


Network With Peers
There’s more to Meltwater Social Summit than just great content – it’s also a lot of fun! Make valuable connections with 500+ of the best digital marketers and share best practices
Get a Sneak Peek
We’ve got exciting updates to share! See and hear from the Meltwater Social team on what we’ve been working on to enhance the Social Platform.

Summit Speakers
Steven Bartlett, Social Chain
CEO
Steven Bartlett is the 27-year-old CEO of Social Chain – one of the largest publicly listed social marketing agencies and media publishers in the UK, with a track-record for leveraging owned media, technology and insights to build brands that earn a meaningful share of people’s lives. Steven leads a global team of 700+ innovators who have spent the last 5 years keeping brands at the forefront of what is possible. Social Chain’s impressive client list includes the likes of Apple, Amazon, Coca-Cola, Fifa and Samsung, with their presence now felt in Manchester, London, Berlin, Munich, New York and Bangkok.
An award-winning entrepreneur with accolades such as Great British Entrepreneur of the Year and Most Influential Agency Figure 2018, Steven also acts as a speaker, investor and content creator, hosting top charting podcast, ‘The Diary of a CEO’. Previous speaking opportunities have seen Steven speaking at the United Nations, SXSW 2019, VTEX Day alongside Barack Obama, Ted Talk plus many more.
Nathalie Ormrod, Unicef UK
Digital Marketing Strategist
Jo Eden, British Heart Foundation
Social Media Manager
Jo Eden, British Heart Foundation
Social Media Manager
Jo has been part of the BHF’s award-winning Social Media Team for almost 6 years. As Social Media Manager, she works on integrated campaigns and ad hoc projects, finding new and innovative ways to use social media and digital platforms to promote the charity and engage the public. With around 10 years’ social media experience, she also has a background in copywriting and print/digital marketing in both non-profit & commercial environments.
Emily Tornqvist, British Heart Foundation
Senior Social Media Executive
Emily Tornqvist, British Heart Foundation,
Senior Social Media Executive
Emily’s been part of the BHF’s award-winning Social Media Team for 5 years. In her role as Senior Social Media Executive, Emily leads on content planning across all BHF social channels, whilst working closely with other team members on campaigns and projects. From influencer management, to mass participation events, Emily’s role involves working with most departments across the charity.
Annie Andoh, V&A Museum
Social Media Manager
Annie Andoh, V&A Museum,
Social Media Manager
Annie started her career by working in an array of marketing and advertising agencies, running social media campaigns for the likes of Rolls-Royce, Bodyshop, Sony Music, IBM, Sky Cinema and Pernod Ricard. Since finding a home at the V&A as Social Media Manager, she has implemented a dynamic social strategy putting visual identity and audience insights at the heart of content, propelling the museum to connecting with audiences in new ways.
Giles Peddy, LEWIS
SVP EMEA
Giles Peddy, LEWIS SVP EMEA,
Corporate Development
Giles is responsible for the strategic operational development of the EMEA region of LEWIS. He also leads the strategic planning and new services and product development for the agency worldwide. He is experienced at working with corporate, B2B, technology, and consumer accounts providing strategic counsel, campaign planning and creative platforms that include corporate, technology, digital and influencer communication. He is also experienced at international campaign strategy, issues/crisis management, and digital communications. He joined LEWIS in 2013 and brings a wealth of experience to the agency having worked at some of the world’s most notable agencies. He has a wealth of client experience including Adobe, Costa Coffee, Citrix, EMC, Hitachi, Infosys, Jabra, McAfee, Novell, OpenText, Oracle, Pret a Manger, Robert Half, Sage, Salesforce, SAS, SAP, Samsung, TomTom and Turkish Airlines.
Andy Martinus, LEWIS
Head of Innovation
Sarah Thrift, Agatha Christie Limited
Digital Marketing Manager
Kate Russell
Tech Reporter & Author
Javier Burón, Audiense
CEO & Co-Founder
John Box, Meltwater
EVP – Meltwater Social
John Box, Meltwater
EVP – Meltwater Social
John Box is the Global Head of Social Division. He oversees operations, client acquisition and client success, enterprise sales, and marketing for 12 offices across the region. John joined Meltwater in 2006 and has worked in sales management positions all over the globe. He’s well-known for pioneering and implementing new sales and management techniques to produce an unwavering success rate in revenue.
Johnny Vance, Meltwater
Senior Director, Global Partnerships
Claude Springer, Meltwater
Summit Emcee, Social
Claude Springer, Meltwater
Summit Emcee, Social
Claude is the Managing Director of the EMEA region of Meltwater Social. Through his time at Sysomos he has been instrumental in the leadership and growth of our EMEA business. Claude established his love for everything media and started his professional career at Meltwater in 2011. He has a wealth of client experience working with out largest global brands over the years, such as Heineken, Mondelez, EY to name a few. Claude is a passionate sportsman and outside of work you will see him on a rugby field.
Erica Jenkins, Meltwater
VP Product Management, Social
Agenda Snapshot
Thursday | March 12, 2020
8:30-9:30 |
Breakfast | Registration | Demonstrations |
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9:30-9:40 |
Opening RemarksClaude Springer, Summit Emcee, Meltwater |
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9:40-10:00 |
Meltwater Social Product UpdateJohn Box, EVP – Meltwater Social |
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10:00-11:00 |
The State of Social – Trends in Social Marketing for 2020Steven Bartlett, Founder & CEO, Social Chain |
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11:00-11:30 |
Break | Demonstrations |
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11:30-12:00 |
How Social Supports Unicef’s Mission to Protect All ChildrenNathalie Ormrod, Digital Marketing Strategist, Unicef |
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12:00-12:30 |
Optimizing Your Digital Marketing Strategy for GrowthGiles Peddy, EMEA VP, LEWIS PR | ||
12:30-1:30 |
Lunch | Demonstrations |
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1:30-2:00 |
Getting Personal With the British Heart FoundationJo Eden, Social Media Manager, British Heart Foundation |
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2:00-2:30 |
Solving the Mystery of Social MediaSarah Thrift, Digital Marketing Manager, Agatha Christie Ltd |
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2:30-3:00 |
Break | Demonstrations |
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3:00-3:30 |
Bringing the History of Design to Life on Social MediaAnnie Andoh, Social Media Manager, Victoria & Albert Museum |
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3:30-4:15 |
Panel Discussion: News at the Speed of Social – How Social Media is Redefining the Future of News and JournalismJavier Burón, CEO & Co-Founder, Audiense |
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4:15-4:30 |
Closing RemarksClaude Springer, Summit Emcee, Meltwater |
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4:30-5:30 |
Drinks Reception | Demonstrations |
Location & Accommodations

etc. Venues County Hall
Riverside Building, Belvedere Rd, Lambeth,
London SE1 7PB, UK
Venue Website
A showstopper of a venue in London’s iconic County Hall. This stunning venue sits on London’s Southbank with breathtaking views over the House of Parliament, Big Ben, and the London Eye
The Summit Experience
Meltwater Social Summit is a semi-annual gathering of hundreds of the best and brightest in social. It’s a time for customers to share what they are working on, how they are solving problems and uncovering new insights. For attendees, it’s all about finding inspiration and networking with like-minded marketers. Check out the blog recap and #meltwatersummit feed from the last Summit event in NYC.
#MeltwaterSummit
My brain is full. Ready to go home and get to work! Thanks @MeltwaterSocial for such an excellent #MeltwaterSummit. You didn’t miss a single detail including the social-inspired playlist!
Just spent an AMAZING two days soaking up every ounce of information at the #MeltwaterSummit. Thank you to all who put together this amazing conference on digital engagement and social listening.
Hear from the Best & Brightest in Social
Last year’s Summit London speakers included digital experts from top brands and agencies:






